FAQ's
HOW DO I LOOK FOR AN ITEM ON JACKSMONTAGE.COM?
There are many ways to browse jacksmontage.com. You can explore our homepage features or visit the navigation bar found at the top of every page. Just click on the relevant section to open a drop-down menu, and then click on the links to visit particular categories. To see the latest collections, sort the dropdown menu as Date: New to Old. You can choose from the menu for separate collections for men and Women. Within each category you can further refine your search. You can also click on catalog for all products.
If you are looking for a specific item, you may use our search box in order to find products by name, colour, category or style.
expressleatherjackets.com can be accessed via mobile, tablet and PC.
Shipping
Is Shipping Free?
Yes. Shipping is free around the globe. Please read our Shopping Policy for more details.
How can I track my Leather jacket?
If you want to track your order, just log in into your account and going to My Orders. Or just email us your order number on Contact Us. Our Support team will get in touch with you within 24 hours.
Can I change my shipping address?
Yes you can but you have to inform us within 24 hours after placing the order.You can email us at Contact Us section
What Do I do if I don't receive my jacket?
If 21 days have passed since we’ve shipped your jacket and you still have not received it, send us an email with your details at Contact Us section
Make sure please that you provided correct shipping address. We will not be responsible to refund if your order gets lost in transition because of an incorrect shipping address you provided.
What quality is the leather?
Express leather jackets use 100% real leather made from sheepskin & cow-skin leather in most of our jackets.
How can I contact Jacks Montage company?
By sending us an email at Contact Us section, you can discuss anything with us. We will reply you within 24 hours.
Returns
What do I do if the jacket is faulty ?
If you received faulty (which never happens usually), Get to us at Contact Us section, Also include an image of the faulty jacket in the email. Our Support team will contact you immediately and solve the problem.
Can I return the jacket?
Please refer to our return policy page.
Should I return the jacket to its original packing?
No it is advised to send the jacket in small packing so that you have to bear less shipping charges.
Order & Tracking
How will I know if my order has been confirmed?
We will keep you updated continuously throughout the process. Once we receive and accept your order, you’ll be notified via email.
Is it safe and secure to provide my credit card information on Jacksmontage.com?
Yes Of course. We never store or save your credit card information with us. We use SSL encryption to ensure whatever information you provide us with. SSL makes sure to protect your credit cards information from any misuse.
Can I keep track of my order online?
You can login to your account to track your order. After shipment you will receive an email containing details in it. In case of any problem, just let us know at Contact Us section with your order number.
What type of information do I have to provide while checking out?
We need your name, your billing address, shipping address, credit card information and that’s it.
Which Payment Methods do you Accept?
You can pay us via stripe. We accept all types of Cards of Australia and United States including American Express, Diners Club, MasterCard, Maestro, Visa Card, JCB and UnionPay.
